What we offer

The StudyHub is your one-stop-shop for any academic, resourcing or general IT assistance to create the best assignments you can.

 

We help University of Bedfordshire students develop the skills required to succeed in Higher Education and beyond.  We recommend that students visit us in person for this support if possible through a drop-in.

 

What you can expect from us

We are welcoming to anyone who wants help with their academic writing.  If you are unable to attend a face-to-face drop-in, we can instead offer appointments lasting up to 50 minutes to identify small changes you can make to improve your writing. You can either choose an academic writing feature or select an area of your writing you are not happy with for us to discuss during the session.

 

What we cannot do for you

The StudyHub team members cannot:

  • Proofread your work (but we can advise you how to proofread)
  • Suggest an estimated grade
  • Comment on the content of your assignment
  • Provide past exam papers or example essays.
  • “Do” your work for you – we only discuss your work with you

Drop-ins are open to all University of Bedfordshire students, free to attend and offered on a first-come first-served basis. We will see as many students as possible each day. We are open between the times advertised here [lrweb.beds.ac.uk/studyhub-library/whats-on] but at busy times we may have to close our queue early to make sure everyone can be seen.  We strongly recommend attending a drop-in session if you require support.

If the Study Hub team member running the drop-in thinks that your enquiry will take more than 20-30 minutes to resolve they will arrange an appointment for you with a specialist Academic Skills Tutor/Trainer, Academic Liaison Librarian or Computer Skills Trainer. 

What can we help with?

The following are some examples of areas that we can help with:

  • Assignment writing, planning and editing
  • Researching
  • Referencing
  • Note-taking
  • Reading
  • Presentation skills
  • Self-management
  • ICT
  • Exam technique

Drop-in opening times

Luton

  • 10am - 4pm Monday to Friday.
  • Location: Study Hub Drop-in, Mezzanine Floor, Luton Library (L Block).

Bedford

  • 1pm - 4pm Monday to Thursday and between 10am - 1pm on Fridays.
  • Location: Study Hub Drop-in, First Floor, Bedford Library (Q Block).

Aylesbury

London Bridge  

Milton Keynes


You can request a remote appointment if you cannot access our drop-in, for example if you have mobility or childcare issues, or if you are based in a location where drop-in is irregular and you need support before the next scheduled session.

You can do this by calling us on 01582 489 027; e-mailing us [studyhub@beds.ac.uk] or contacting us through your campus’ SiD/enquiry desk (the name, location and how to contact this team varies by campus).

We aim to confirm an appointment by the end of the next working day from receiving your request. At busy times this may take slightly longer.

You can find more information on what you need in order to arrange each type of appointment in the following sections covering online and phone appointments.


We provide online appointments using BREO's Collaborate as our preferred option, or Skype if you have issues using Collaborate.

What is Collaborate?

Collaborate is part of BREO that allows staff and students to talk and share screens online.  When an appointment is booked, you will receive a hyperlink to click on when it is time for your appointment.

What’s the difference between Skype and Collaborate?

Skype and Collaborate do very similar jobs, but Collaborate has more tools and is more visual, while Skype is primarily used as a phone.  Skype requires you to have an account and log in, while Collaborate only uses a web link that can be used without logging in to anything.  Skype allows documents to be sent between callers, while Collaborate does not. Any documents that need to be shared should be e-mailed to studyhub@beds.ac.uk in advance.

How to book an appointment

You can find information on how to book appointments in the "Remote Appointments" section above.  You will need to provide the following information when booking an online appointment:

  • The dates and times you are available
  • Your Skype name if you would prefer to use Skype
  • A phone number in case of technical issues during the appointment
  • You will also need to send an electronic copy of your assignment brief and your work the day before your appointment

What we expect from you

Before your session

  • When booking, please provide your availability for more than one day. This helps us book an appointment sooner.
  • You should think about what you want to learn from your session – a list of suggestions is included in your appointment confirmation e-mail
  • Set up (and test) your microphone and headphones/speakers before your online appointment

During your session

  • Make sure you are in an area where you can focus without being disturbed

After your session

  • When you agree to make changes, these should be completed before any follow-up sessions take place
  • You should not call (Skype) or use the link (Collaborate) if you do not have an appointment booked. If you require another appointment, you can request another one following the steps above

What you can expect from us

Before your session

  • We will send an appointment confirmation e-mail to your student e-mail address (unless you have e-mailed us to request an appointment from your private e-mail address)
  • We will read through the assignment brief provided you have sent it to us soon enough

During your session

  • We will work with you to develop your chosen academic skill, or highlight what we consider to be potential issues in your writing to the best of our ability, according to our Service Agreement
  • You will be seen for up to 50 minutes, unless the Study Hub staff member has agreed a different length of time with you

After your session

  • We will agree the best way for you to receive follow-up contact with us, including booking another session if we believe it is necessary
  • We may send a link to an online questionnaire where you can provide anonymous feedback on your appointment. If you are able to complete it, we ask you to do so honestly.  Completing the questionnaire is optional.

Who are telephone appointments for?

We always recommend face-to-face appointments, or online appointments if face-to-face is not possible. Telephone appointments are available for any student who cannot attend a “drop-in” on campus or use our online appointment service.

 

How to book an appointment

You will need to provide the following information when booking a telephone appointment:

  • Preferred contact number and when you are available (dates and times)
  • Your preferred telephone number (if you do not provide this, we will use the number on the university's system)
  • An electronic copy of an assignment brief and your work, sent at least one hour before your appointment

What we expect from you

Before your session

  • When booking, please provide your availability for more than one day. This helps us book an appointment sooner.
  • You should think about what you want to learn from your session – a list of suggestions is included in your appointment confirmation e-mail
  • Make sure you are in a location that has strong and stable network signal (when using a mobile phone).

In your session

  • Make sure you are in an area where you can focus without being disturbed

After your session

  • When you agree to make changes, these should be completed before any follow-up sessions take place

What you can expect from us

 Before your session

  • We will send an appointment confirmation e-mail to your student e-mail address as default (unless you have e-mailed us to request an appointment from your private e-mail address)
  • We will read through the assignment brief (and when we have enough time, the work that you send for that brief)

During your session

  • We will work with you to develop your chosen academic skill, or highlight what we consider to be potential issues in your writing to the best of our ability, according to our Service Agreement
  • Your appointment will be for up to 50 minutes, unless the StudyHub staff member has agreed a different length of time with you

After your session

  • We will agree the best way for you to receive follow-up contact with us, including booking another session if we believe it is necessary
  • We may send you an email after the session asking you to provide anonymous feedback on the phone appointment. We ask that you complete this honestly to help us to improve our service. Completing the questionnaire is optional

When do workshops happen?

We offer on-demand workshops throughout the academic year.

If you and 4 or more of your friends would like us to run a workshop, please email us at studyhub@beds.ac.uk and we will attempt to arrange a session at a convenient time.

Workshop materials are also available via our BREO community "Study Hub: Online", or you can visit our drop-in to discuss specific topics.

Please follow the link to see a list of workshops we have previously offered

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