Learning Resources and Service Excellence (LRSE) is committed to creating the best customer focused service possible. LRSE cannot do this without feedback from customers. LRSE invites feedback to make sure the services we offer meet the needs of the University community. We are constantly on the lookout for the widest range of platforms for the student voice.
All feedback is reviewed by a senior manager and anonymised responses are included on our feedback blog. Feedback trends and suggestions are used to make improvements to our services.
We also offer a check to make sure our answer deals with your comment in the best way
The 'Tell Us' feedback scheme seeks to encourage you to Tell Us about all aspects of the services we provide. It allows you to give feedback to us in a variety of different ways.
To Tell Us your compliments, comments or concerns:
We look forward to hearing from you, and working with you to create a student experience to be proud of.
LRSE also offers other routes for feedback, including service emails:
Library ideas & suggestions: firstname.lastname@example.org
IT issues: email@example.com
Service queries: firstname.lastname@example.org
We want to provide you with the best possible service, if we haven’t done this please let us know so we can try and put it right and stop it happening again.
You can make a complaint to any member of staff in person, chat, phone, via Tell Us or email Head of Reader Services.
Whenever possible we will deal with the issue immediately; if we cannot do this, an explanation will be given as to what action will be taken next.
If you decide to make a complaint, we will endeavour to:
If you are not satisfied with the outcome of this process, then you can raise a complaint through stage 2 of the University’s complaints process.
In the unlikely event that you have made a complaint recently we hope that your complaints have been dealt with promptly, patiently and courteously.
Following the resolution of your complaint, we would appreciate you giving us your feedback via email to: email@example.com
Your feedback is very important to us and will help us to improve and maintain our standards. We want to be the best for you.
Learning Resources and Service Excellence (LRSE) welcomes feedback and suggestions on any of its services.
To demonstrate the value placed on that feedback we celebrate the changes we have made as a result of that feedback
YOU SAID: You wanted to use the library anytime
WE opened Luton and Bedford 24/7
YOU SAID: You wanted more availale PCS
WE introduced a bookaPC service at all or campuses
YOU SAID; You wanted longer opening hours at Aylesbury
WE: extended (unstaffed) opening in the evenings and on Saturdays
YOU SAID; you wanted help with mobile devices
WE: introduced Pop Up IT Support