How we keep our promises to you

We respond to your feedback and enquiries within 2 working days. This is our Service Level Agreement and promise to you.

Take a look at how we did between 1st August 2022 and 31st July 2023.

…and we continue to monitor what we do so we can give you the best service.


Each month, we update the number of enquiries that we answer within 24 hours, to show you how we are keeping our promises!


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