Visitors

Important notice: Please note that due to the University's libraries limiting the number external customers allowed into the library at this time.

We normally welcome visitors to Learning Resources and Service Excellence. Our service priorities are to University of Bedfordshire students during the pandemic. The arrangements available to visitors are limited to Sconul Access until further notice. 

New Applicants and Renewals

SERVICE NOTICE: Due to the current exceptional circumstances a part of the University of Bedfordshire’s return to campus includes limiting the number of Library Visitors for the foreseeable future.  Please check our website for updates. We only accept online applications.  University of Bedfordshire is only accepting applications from the Sconul Access scheme. Please monitor this page for future up dates.

All application will be via an online form. Please use Chrome or Firefox to complete the process.

The following information applies only to Sconul Access applications until further notice.

Please note that due to volume of demand processing may take up to 15 working days. Please be patient. Visitor enquiries will only be dealt with in person at ground floor Customer Service desk/reception 10.00 - 14.00 weekdays. We do not give status reports on application progress by phone or email. Please check staffed hours before visiting one of our libraries. No membership card means no access.

At peak periods we will suspend processing new applications; these include Christmas, Easter, Bank Holidays and around main University exam times.


Before you apply

  • A passport style photograph and proof of current postal address will be required to support all applications.
  • If you are applying for SCONUL Access, please have a copy of your SCONUL Access authorisation email.
  • If you are claiming a fee waiver or a concessionary rate evidence of eligibility will be required.
  • Please familiarise yourself with the Code of Practice before applying.
  • External Customer status does not allow access to any other parts of the University or to the University's computer network.

Complete our online application form

If there is a problem with the online form, please email SIAPS@beds.ac.uk - please put Visitor Application in the subject bar.

Payment is accepted by credit or debit card, in person or over the phone (01582 743168) or by cash in person.


As a University of Bedfordshire Learning Resources and Service Excellence external customer you have the privilege of access to the building and services of Learning Resources as defined by your category of membership.

You may use your own portable device eg laptop/tablet/mobile phone. You may not use student PCs or Macs. You will not be able to print or scan documents.

Bedford Campus Library Q Block only - you may not go into any other University building

Luton Campus Library L Block only

  • Access from ground floor Vicarage Street ONLY 
  • You may not use the IT Suite (F Block)
  • You may not go into any other University building

If you are found in any other building on either Campus you will be removed from Campus and the Head of Reader Services will be notified and your membership may be suspended.

  • All access (except Single Access) is subject to completion of application form and processing of access id card – a passport style photo is also required
  • Walk-in digital resource access is available to approved external visitors either through use of Eduroam from a home institution or via the University's Guest Wifi service
  • Members of the general public have no automatic right of access to University facilities and the University reserves the right to refuse any or all applications
  • Membership of the University Learning Resources and Service Excellence is dependent upon compliance with the Learning Resources Code of Conduct
  • External Membership of Learning Resources and Service Excellence is for Library use only. It does not allow access to any other University buildings or services
  • A small number of digital resources are available on a Walk-in (on campus) basis; there is no access to digital materials remotely
  • Alumni must be in good standing with the university to take advantage of the fee waiver or discount
  • Charges are subject to review and alteration at the discretion of the University
  • Please note, where membership allows borrowing  fines are charged on late return of borrowed items
  • Lost/damaged cards - there is a replacement fee of £10 and a new photo must be provided
  • Cancellation of membership - there is no refund of membership fees

Library Collections are primarily for the use of students and staff of the University of Bedfordshire. Learning Resources and Service Excellence does not undertake to ensure the availability of any item or information source.

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