LR Blogs


Tell Us

Secure Electronic Delivery

Secure Electronic Delivery

The majority of journal article requests may now be delivered directly to your PC via Secure Electronic Delivery (SED)

BL On Demand

What is BL On demand delivery?

  • BL On Demand is an electronic delivery method that allows the British Library to supply secure, encrypted documents and ensure that the item is used only as permitted and that the rights of the copyright holder are protected. Access to the document is by Username and Password via Adobe Reader 10 or above. The document is locked to a user rather than a machine, meaning it can be viewed from anywhere on any machine, including mobile devices. Customers are required to be registered for On Demand to enable them to open documents.
  • University of Bedfordshire staff and students use BL on Demand to receive documents only. Please note any personal requests made directly using a BL on Demand account will be charged directly to the account holder and the University will not refund the charge.

How do I order a document to be delivered via BL On Demand?

  • Documents are ordered in exactly the same way as any previous Secure Electronic Delivery requests.

How do I open a document using BL On Demand?

  • A link to the document is delivered by email to your University email address; the link will take you to the download page. Note: you must be online.
  • If you are registered for On Demand and the system recognises your email address, you will be prompted to “Click to download your document”.
  • If you are registered for On Demand and the system does not recognise your email address, you will be prompted to enter your Username or On Demand registered email address before you “Click to download your document”.
  • If you are not registered for On Demand, you can register by clicking ‘Register for On Demand’ on the download page. Follow the instructions which include activating your account. Return to the download page and enter your Username or On Demand registered email address before you “Click to download your document”. Note: It can take up to 5 minutes for our records to be updated with a new On Demand registration so please retry if your initial download attempt fails.
  • Once you “Click to download your document” you will be presented with the following prompt. Note: some mobile devices may require you to go to the ‘downloads’ notification before you can access username and password prompt:
  • Enter your Username and Password and you will gain access to the document.
  • You will need to enter these details each time you access the document, unless you check the ‘Remember me on this computer’ box. Note: Please DO NOT check this box if you are accessing the document on a shared computer.

How many times can I print the item?

  • You may print only one paper copy, from which you may not make any further copies. You may not make further electronic copies or convert the file into any other format. You may not cut and paste or otherwise alter the text.

Can I forward the document to someone else?

  • Once the document has been downloaded, only that On Demand user may access it. However, prior to that, download links may be forwarded to another email address if the document is not already associated with an On Demand user.

Why won’t my document download or open? Why am I seeing blank pages?

  • Are you online? Online access to the Internet is needed every time you open the document.
  • Are you using Adobe Reader as your PDF viewer? If your browser’s default PDF viewer is not Adobe Reader, it will need disabling before documents can be read. Google Chrome’s viewer is disabled by typing chrome://plugins in the address bar, then scrolling down and clicking ‘disable’ next to ‘Chrome PDF viewer’. Chrome users may avoid this step by using a different browser such as IE or Firefox.
  • Are you using a compatible version of Adobe Reader? Adobe Reader 10 or above is required on any device you use to view documents, including mobile devices.
  • Has a previous user locked you out by clicking ‘Remember me on this computer’? If so, go to ‘Edit’> ‘Preferences’>‘Security’ and click and confirm the ‘Clear remembered account information’ button, then retry the download link
  • Has the download link expired? The download link will remain live for 30 days from the date of the original email. If the download link has expired, the item will need reordering.

I can’t get Adobe Reader. What other options are there?

  • Unfortunately, BL On Demand works only with Adobe Reader 10 or above, and documents will not open with any other PDF viewer.

For how long can I access the document?

  • The article is not automatically saved and you must save it at the browser prompt or click ‘File>Save As’ in Adobe Reader and name it to a drive or memory stick to save it. Do not save to the desktop of University PCs always save to your U Drive.  Once the document is ‘saved’, you should have access to it for three years from the date of supply. If files are not saved, access from the download link will cease after 30 days and the item will need reordering. Upon expiry, you will be locked out of the article permanently.

What do I do if I have forgotten my On Demand Username or Password, or if my Password changes?

  • If you have forgotten your On Demand Username or Password, there are links to have reminders sent from the On Demand home page.
  • If your Password changes, you may continue to access saved documents using your latest Password. However, you may need to clear the remembered account information in Adobe Reader.

How can I continue to access documents previously downloaded with FileOpen or Adobe Digital Editions?

  • To ensure access for up to the three year expiry time, you will need to maintain FileOpen or Adobe Digital Editions on the machine the document was originally downloaded on.

Make your Request

Go to the Forms page and complete the appropriate form

Save your request

On receipt of a SED e-mail you are strongly advised to choose the Save option (rather than Open) from the download dialogue box. This way you will have access for 14 days. If you just Open the document it will be lost when you close it. You may print it once.

If you want a print out from a University printer you are strongly advised to NOT open the article from a laptop. Webprint cannot print from secure PDFs.  Open the articles on a University PC rather than using a personal laptop (save as described above).

University of Bedfordshire

Library Services» Using the Library » Document Supply» Secure Electronic Delivery