Remote service FAQs
What software can I use at home?
Adobe Creative Cloud
Access to Adobe Creative Cloud is ending on 6 July. Adobe announced that the following apps still have free features: Adobe Portfolio, Adobe Spark, Adobe Photoshop Lightroom (for mobile), Adobe Premiere Rush, Adobe XD, Adobe Acrobat Reader DC, Adobe Scan
DaVinci Resolve is an alternative free video editor you can use from home. Please see Adobe's guide to exporting projects for other applications if you would like to work on an existing project in an alternative video editor.
The following applications are available from the Library catalogue. Click the link and login using your normal University username and password to obtain the instructions.
SPSS is a software package used for statistical analysis. This is the version currently in use on all University computers.
Amos is a structural equation modelling software including standard multivariate analysis methods.
NVivo is a software package used for qualitative data analysis, for example analysing responses to questionnaires.
Create mind maps or plan, schedule and manage your projects with MindGenius.
Where can I find video guides to show me how to use Library resources?
There are a number of video guides showing you how to use the Library resources:
Where can I find assignment writing guides?
Where can I find referencing guidance?
Where can I find Microsoft application (such as Word / Excel / PowerPoint / Skype / OneDrive) guides?
- Microsoft Word: Word self help guides
- Microsoft Excel: Excel self help guides
- Microsoft PowerPoint: PowerPoint self help guides
- Skype: Skype support by Microsoft
- OneDrive and transferring content from Gmail to Outlook on this page: Outlook and OneDrive guides
If you can’t find what you need email firstname.lastname@example.org
How can I request an appointment to get help with my assignments? (academic writing, maths, researching, referencing, computer skills)
The Study Hub team are available to help you with academic writing, maths, study skills, researching, referencing and computer skills. To request an online or phone appointment email email@example.com
Please include in your email some possible dates and times when you can attend an appointment as well as a brief summary of what you would like help with.
What is the Digital Library?
The library has a wide range of digital or electronic resources, this could be ebooks, newspapers and ejournals. Find out more about the Digital Library.
Where can I find out about the best digital library resources for my course?
Look at the Subject Guides on LRWEB. Written by the Academic Liaison Librarian for your subject, they’ll tell the best resources to search for journal articles and much more.
Where can I find the link to DISCOVER?
You may also find the following video guides useful:
How can I access digital resources?
Have a look at the Digital Library's guidance on accessing digital resources.
What if I’m having a problem accessing resources?
If you are having problems accessing resources please email firstname.lastname@example.org
Tell us exactly what you are trying to access, your ID number so we can check your account, as as much detail as you can about what is going wrong - a screenshot really helps. The more information you can give us, the quicker we will be able to help you.
How can I find my reading list?
How can I tell if information I find on Google is reliable and scholarly?
Sconul Access scheme
The Sconul Access scheme is currently suspended. Your membership card will not be accepted at any University library and any applications for membership or a renewal, will not be accepted or processed.
All current loans will be renewed up to 40 times so no items will be fined over the closure period. Any existing fines or Bills will still be place now we have re-opened. Please could all long term loans be returned to any University of Bedfordshire campus library at your convenience.
The reservations service is now running – your collection email has advice on when to pick up your items.
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